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Telecommunication

DEVICE MANAGEMENT SERVICE

Automatic Provisioning– OTA Devices
 OTA Settings Push
• Capability to send configuration settings Over-The-Air (OTA) to any user equipment detected in the network.
• Sample OTA Settings that are supported by the system:
• Data Settings/ APN Settings (WAP/GPRS/3G/LTE)
• MMS Settings
• Wi-Fi Settings
• Bookmark Settings
• SIP Settings
• E-mail Settings
• RCS client settings
• Roaming settings
• Welcome SMS / MMS etc.

Automatic Provisioning– OTA Devices
 OTA Settings Push
• Capability to send configuration settings Over-The-Air (OTA) to any user equipment detected in the network.
• Sample OTA Settings that are supported by the system:
• Data Settings/ APN Settings (WAP/GPRS/3G/LTE)
• MMS Settings
• Wi-Fi Settings
• Bookmark Settings
• SIP Settings
• E-mail Settings
• RCS client settings
• Roaming settings
• Welcome SMS / MMS etc.

Device Configuration– Customer Care Interface

 GUI Based customer care Interface
Web interface to push settings based on customer
request
 Seamless integration with CRM
 Supports searching of the customer handset based
on:
• MSISDN Number
• IMSI/IMEI Number
• Customer Name /ID
• Language profile, Blacklisting information
• Any combination of above
 On demand Setting delivery from Customer care
screen
 Visually guided steps

More aware customer
care on smart phone
feature of subscriber
For Non-OTA data
devices, manual
instructions available on

Helpdesk

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Device Configuration– DIY Interface
 Interface to the existing Operator’s Web site
 Login using MSISDN – End customer interface to browse the following using
• Handset model
• Settings options
• Step by step method to do settings
• Data settings (APN)
• Device Selection/ settings
 Settings installation using SMS and USSD
 Supports different security mechanisms such as passwords sent via SMS
 Subscriber can check the below details through the Web Portal
• Device Change history of the subscriber/MSISDN
• Service Notifications, Settings, Push Status etc.

Note: For DIY portal subscriber will integrate with Operator platform

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Marketing Interface
 Separate interface for Operator marketing team.
 Sends bulk marketing messages to Operator end customers (excluding DND customers) based on:
• Handset type (Phone, Dongle, Tablets and etc.)
• Mobile phone type (ex: Smartphone, feature phone, R99, voice only phones and etc.)
• Handset OS (iOS, Android, Windows, Symbian, Blackberry and etc.)
• Handset vendor (Apple, HTC, Samsung, Nokia and etc.)
• Handset model
• Handset RAN technology (2G, HSPA, HSPA+, LTE and etc.)
• MSISDN segment
• Clone or fake phones
• Any combination of above
 System integrated with Operator DND list to automatically reflect any addition/deletion/edition in DM
system DND list
 Rule Engine based base filtering and external trigger

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Visual & Manual Instruction for Non-OTA

 Manual Instructions  Visual Instructions

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Visual Guides – Sample
 IPHONE 6  Samsung S7 Edge

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Advanced Features
 Triplet Change Push trigger
• Trigger to the external systems on the standard API’s in case
of any Triplet change detection

 Pull Interface
• Provides extensive API framework to facilitate external
system to query information about the device or subscriber
from the platform
• Inbuilt security and authentication mechanism to secure and
authorize the connections
 Multiple Service Settings
• Allows to define Multiple APNs for MMS/Internet and other
services
• Provide portal to define and maintain settings for each of the
standard services
• Service setting can pushed in single / multiple transaction to
the subscriber
 Group Settings
• Create group based on MSISDN/IMSI List etc.
• Setting customized to specific group
• Define Preferred customer group
• Supports Multiple instances of single setting type per group
• Supports per-group definition of service setting
 Default/Generic setting push

 Welcome SMS
• Supports parameterized template
• Pre-OTA can contain the system generated user-PIN
• Personalized template different for different group or
access channel

 Setting Transport Security
• Securing the data communication by encrypting data
• User PIN
• Network PIN
• User-Network PIN
 Setting Test Portal
• Provide configurator to define custom setting XML
• Allows device association on success setting to be
committed to repository
 Bulk Provisioning on group
 Device Detection support in Roaming Network
 De Duplication of Trigger
 Toggle Events

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Device Database Management-Handheld Device Support

 135,000+ Device TAC Code Detection support
 2500+ Device Vendors support
 Provisioning capabilities are stored
 Device Support Process
• In every 15/30 days software patch will update device database.
• The Software Update will have new devices launched in the market
• Global Brands – Nokia, Samsung, LG, Motorola, Alcatel, Micromax, ZTE, Huawei, etc.
• International Brands – Mi-Fone, One+ etc.
• Chinese Brands – Blueberry / Lephone, Yidalong etc.
• CSP Branded Devices
• Project based support for CSP bundled Brand device
• Request of Specific devices based on local brand.
• Supports a wide array of device types.
 Device Database Management
• Dedicated resources for local handset settings
• A default device profile can also be configured in the system

Mobile Apps

Mobile Apps
Mobile Apps
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